Medical Director of Patient Experience

Physician leadership role directing patient experience strategy across ambulatory settings for Sutter West Bay Medical Group in San Francisco, CA. The role is 0.2 FTE administrative and 0.8 FTE clinical, focused on coaching physicians and improving patient experience metrics.

Setting

Multi-specialty medical group of nearly 500 clinicians in the greater San Francisco area, ambulatory settings; EPIC EMR across clinic and hospital.

The work

Lead patient experience strategy, interpret CAHPS/Press Ganey data, coach physicians on communication, partner with chiefs and clinic medical directors on improvement plans, and contribute to training programs.

Schedule

0.2 FTE administrative/0.8 FTE clinical.

What the pay includes

$6,000 annual CME allowance; relocation assistance; 8% employer-funded profit-sharing contribution up to IRS maximums.

Requirements

MD or DO with active board certification in an applicable specialty; medical staff membership or eligibility; minimum of 5 years of clinical practice; interest or experience in patient experience, quality improvement or leadership.

Benefits named

Medical coverage from day one ($0–$50 per month plans, domestic partners covered); 100% employer-paid dental and vision; 8% profit-sharing retirement; malpractice with tail coverage; $6,000 CME; relocation assistance.

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